FAQ

We ship all orders within 1-2 business days. Domestic shipping typically takes 5-7 business days, while international orders can take 10-15 business days depending on the destination and local customs. You will receive a tracking number as soon as your order is shipped.

Your tracking number is emailed to you once your order ships. If you didn’t receive an email, check your spam or junk folder. You can also access your tracking information through your account portal.

Tracking numbers can take up to 48 hours to update. If it’s still not working after that time, please contact our support team and we’ll be happy to assist you.

We strive to process orders as quickly as possible. Unfortunately, once your order is placed, we cannot guarantee modifications or cancellations. However, if your order hasn't shipped yet, contact us immediately, and we’ll do our best to accommodate.

We offer a 90-day satisfaction guarantee on all products. If you're not happy with your purchase, email contact@trybotanic.com within 90 days. Full refund, no documentation required, no return shipping needed. See the full policy here.

We’re sorry to hear that! If your product arrives damaged, please contact us within 48 hours of receiving it. Send us a photo of the damaged product along with your order number, and we will send out a replacement as soon as possible.

You can manage your subscription at any time through your account portal. From there, you can click “Manage this subscription” and select "Cancel subscription."

We understand every customer's hair journey is different. If you're not satisfied with your results after 90 days, email contact@trybotanic.com. Full refund, no documentation required, no return shipping, no fine print.

For our Batana Oil products, you can use them either as a leave-in treatment or rinse-out conditioner. Apply a small amount evenly to damp or dry hair and gently massage into your scalp. Leave it in for extra nourishment or rinse after a few hours. The choice is yours!

Yes! Our products are designed to be versatile and work on all hair types, including straight, wavy, curly, and coily. They are formulated with plant-based, gentle ingredients that nourish all textures.

Our earlier batches of Batana Oil may have a creamier texture due to the pressing process. We’ve since upgraded our process to deliver a smoother oil. If you're unsatisfied with your batch, please contact us, and we’ll send you a replacement from our latest batch.

Yes, we do! We ship to most countries around the world. Shipping times may vary depending on your location, so please check our shipping policy for more detailed information.